1st Line IT Support Analyst

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Location: Bournemouth
Rate: £90 – £115 per Day
Ref: 20208
Type: Contract

1st Line Support Analyst, Bournemouth, 3 Month initial contract, £90-115 p/day

Working for a reputable business in Bournemouth, you will be joining a busy and friendly IT Service Desk team on 1st line support covering their UK wide network of offices.

You will be the first point of contact for IT issues from the business. You’ll be answering the phone, logging incidents, unlocking accounts in Active Directory and monitoring the ticket queues to ensure that all new tickets are categorised and assigned correctly. You will receive training in their ITSM (IT Service Management Tool) tool but any experience of ServiceNow would be beneficial. You’ll need to have customer service skills, excellent telephone manner and patience with end users.

Experience of working in an IT Support and any prior knowledge of Active Directory and ServiceNow would be helpful.

1st Line Support Analyst, Bournemouth, 3 Month initial contract, £90-115 p/day

Contact: mark@talentlocker.co.uk

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